Al Khobar, Saudi Arabia
Prince Turkey Street, Al Yarmouk
N/A
+966138459700
We have stayed in Ascott Al Khobar for four nights in an executive city view suite. The overall rating for the experience would go 4 out of 5 due to the unavailable room services at this time. Everything else was excellent; the reception team was very supportive all the way. The housekeeping service was stunning. I had a personal situation that was handled very professionally by the hotel management. Thanks go to Lama for her proactive call, checking our satisfaction during our stay taking notes, and providing full support. I would recommend the hotel for long holidays.
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Excellent..The facility is clean and good. The location is good for access to beach or shopping mall. The reception is a little bit slow to proceed check in and check out.
In summary I got the worst experience with the highest price. Now in details When we got into the room we were told sea view but it is 25% sea view where others received a total sea view with much lower price than my room. My view was a couple of towers mainly. Balcony door wasn’t securely closing I have two kids and I almost got no sleep because of the balcony door. After many times calling the magic number 0 where no one responded I went myself down to reception to ask for help to close the balcony door, the lock was broken so the solution was to put a stick to hold the door from opening Heating system was broken so the backed it up with a heater that was so noisy even mosquitoes would run away Exhaust fans in toilets they don’t work so just make sure you do the download before you leave out and open balcony door to refresh the air. The magic number 0 answers less often, if I need help it is faster to go down 5 floors and ask the reception directly and it did happen with the other family who joined us in this trip The breakfast, it is a tiny little place maybe a room 5x6 with a very basic buffet below average and the price was too high for that. I should mention room is clean and housekeeping they visit and clean the room everyday that was maybe the only good thing I experienced Swimming pool, it was nice warm and clean, jacuzzi and steam didn’t work even we asked the host their he didn’t do anything to turn them on. I even had to turn the sauna myself after sometime figuring how it works out I would never repeat the visit after all
Best choice of Al khobar, they have amazing team at reception and housekeeping, wow location, our room has good space to walk around. full of kitchen utensils. Love to stay again.
It’s the weirdest hotel I’ve ever stayed. New hotel with good features but they really have issues in management!! My family & I took 2 suites for 3 nights and during our staying no one has answered all phone calls for service! and I had go down to the reception to get the service done every time!! Also, another major issue is the hotel location, it’s very busy & crowded area on weekends and you’ll find yourself stuck to go back to the hotel as the traffic police is blocked the hotel entrance.
My family and I have stayed in Ascott for one day (in two bed room apartment) and it was a great place to stay in.
The floor right away after me has issues facility they will do some maintenance so I couldn’t sleep well and I tried many time to call them to solve that issue no response or taking actions plus when I woke up they would know enough towels or hot water for the bath. I went to the reception to ask about the manager they said there is nobody in charge during the weekend, so I decided to check out and go to find another hotel. It was really bad experience.
Strict discipline in hygiene, security and customer focus. I love it when you gets all that with less than 110 per night.
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