IDEC Dammam showroom

Faisal Aloumi

Good products but horrible service. I had the most frustrating situation when they installed the office desk at my home. They came 5 times to install the desk I ordered. The first time they brought the wrong desk, they had to go back and drill holes so that that the table extension would be on the right side instead of the left side, later on I found out that the desk itself is broken on the left corner. At the beginning, I specifically asked the representative if they had one in stock where the table extension is on the right and he said yes. At the end they replaced the desk with the one they had in the showroom which is apparently used not new! and has scuffs and was damaged. Also, the desk got damaged on the right side due to faulty installation, they painted and glued the damages because they did not have another office desk in stock. I went to them and personally talked to the representative twice. He promised to call me back to find a solution and he did not do that. I do not recommend that you buy from this store.

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